Troubleshoot Release Management
Use this guide when you encounter issues with artifact uploads, build failures, or branch configuration in C3 AI Release Management.
Debug an artifact upload
When an artifact upload stalls or fails without a clear error message, inspect your browser's network activity to view the server response.
- In your browser, open developer tools. On most browsers, press F12 or Ctrl+Shift+I (Windows or Linux) or Cmd+Option+I (Mac).
- Select the Network tab.
- In C3 AI Studio, start the artifact upload as described in Register an Artifact to a Cluster.
- In the Network tab, locate the upload request.
- Select the request to view its status code and response body.
The response body identifies the cause of the failure when the upload does not complete successfully.
Investigate a build failure
When a build fails, use the Pipeline tab to identify the failed step and download its logs.
- In C3 AI Studio, select Releases > Branches.
- Select the branch name.
- Select the failed build.
- Select the Pipeline tab.
- Locate the failed step. Failed steps appear with an error indicator.
- Select the failed step to view its inline logs.
- If the inline logs do not show sufficient detail, select the download icon on the step to download the full log file.
- Open the log file and search for
ERRORto find the root cause.
Debug branch configuration issues
Artifact resource card does not appear in C3 AI Studio
Verify that your branch configuration is complete and that all required fields are correctly filled out. See Register, Update, and Delete a Group of Branches for the full list of configuration settings.
If the configuration is correct and the card still does not appear, the issue may be outside the Release Management cycle. Contact your administrator.
Packages are not discovered
See Register, Update, and Delete a Group of Branches for troubleshooting steps.