Contact Support
When you need help from the C3 Code team while building or running an application, Contact support sends them a message from inside the product. Open the form from the navigation, then write a subject and a message, attach any files that help, and send.
Open Contact support
Select Contact support in the navigation, grouped with Docs and Training. When the navigation is collapsed, select the headset icon.
The navigation shows on every page, including a workspace and a deployment, so you can open the form without leaving the application you need help with.
Send a support request
The Contact support form asks for a subject, a message, and optional attachments. C3 Code sends every request to the configured support inbox, so the form needs no email address from you.
Complete the form, then send your request:
- Enter a Subject that summarizes your issue in one line.
- Describe your question or problem in the Message field, up to 5,000 characters.
- Optionally select Add files to attach up to five files, 10 MB each and 25 MB in total, such as a screenshot or a log.
- Select Send.
C3 Code attaches the page you are on and your account details, so the support team can follow up without asking you for them.
After you send, a banner confirms that C3 Code sent your message to the support inbox. The support team replies to your email address.